How the best UX researchers engineer moments by design

This post is from a presentation I gave at UXR Day 2021, an internal conference for UX researchers at Microsoft.

When reflecting on our time cultivating Customer-Driven Engineering in the Developer Division at Microsoft, there has been an important lesson we’ve…


A list of tips for facilitating any group activity

Collaboration is an imperative skill in any workforce. However, being able to facilitate groups toward successful collaboration, is a skill that can make you a superstar in any organization.

Whether you’re organizing business strategy or an office potluck (remember those before the pandemic?), …


Using integrative thinking to improve the “heartbeat” of customer, product, and business development

Red heart, with a white outline, painted on a bright yellow, stucco, wall

In the Developer Division at Microsoft, we embrace a model of building products we call Customer-Driven Engineering. It’s a process that focuses on reducing the distance between product teams and their customers, by coaching them in the art of user research and design-thinking. …


Part 2 of 2: The Process

This post is part 2 of 2 in a blog series. If you haven’t already read part 1, you can find here.

Customer-Driven Engineering (CDE) is a culture and product development process that has been cultivated within the Developer Division (DevDiv) at Microsoft; the division responsible for creating tools and…


Part 1 of 2: The Culture

I grew up with Microsoft.

As a kid, I remember using MSDOS to help my brother launch a pre-Internet BBS from our childhood bedroom. After college, I used Microsoft Visual Studio and ASP.NET to build websites for my first real career job at a children’s hospital. …


This is part 3 of 3 in a series where I’ll share our learnings in transforming an in-person workshop into one that was run completely online.

In my first post I discussed our strategies and goals for transitioning our in-person workshop to a remote workshop. …


This is part 2 of 3 in a series where I’ll share our learnings in transforming an in-person workshop into one that was run completely online.

In the previous post, we discussed our goals for running a remote workshop. One of our biggest goals was to create a fun, vibrant…


This is part 1 of 3 in a series where I’ll share our learnings in transforming an in-person workshop into one that was run completely online.

Introduction

One of the coolest things we’ve been able to build in DevDiv to support our Customer-Driven Engineering culture is an onboarding workshop for all…


NOTE: This article was originally posted on the Notes for Growth blog. This is a blog where our team shares notes on the books we’ve read.

The Power of Moments: Why Certain Experiences Have Extraordinary Impact is an exploration of the characteristics of memorable and impactful moments. Through moving and…


NOTE: This article was originally posted on the Notes for Growth blog. This is a blog where our team shares notes on the books we’ve read.

In The Innovator’s DNA: Mastering the Five Skills of Disruptive Innovation, authors Jeff Dyer, Hal Gregersen, and Clayton Christensen completed an extensive study of…

Travis Lowdermilk

UX Researcher and Author

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store